Rejected cards
If a card has no balance, was already redeemed, fails verification or is not eligible, the trade is rejected and the reason appears in your trade timeline. You are never charged anything for a rejected card.
Balance lower than declared
If the verified balance is lower than the value you entered, our team adds a note to your trade. The trade may be paid at the same rate on the verified balance, or rejected.
Payout problems
Payouts are sent to the destination you confirm on the review screen. Please check it carefully: we cannot recover money sent to incorrect details that you entered. If a payout was sent to the correct details but has not arrived, contact us with your trade ID and we will investigate with the payout provider.
Cancelling a trade
If you submitted a trade by mistake, contact us right away with your trade ID. A trade can only be cancelled before the card has been verified and used.
Disputes
If you disagree with a decision on your trade, email support@giftcardswizard.com with your trade ID and an explanation. Include any photos or receipts that support your case. We will review the trade and reply with our decision.
Fraud
Trades involving stolen cards, scams or chargebacks are rejected, and the account may be suspended. We may share information with brands, payment providers or authorities where the law requires it.